Unfortunately this has happened to me as well.. && nothing was done. 
The client didn’t have proper screening info so I refused to see him. 
Then next thing you know I have a review (STIlL on here from like 2014?)
Which says I did MSOG, BBFS, and a whole bunch of my personal “no’s” 
-which obviously I didn’t do.
(The only thing that helped was having some of my clients go onto the review and say “no way she did that!”  Or “respect personal privacy!”).  
Also maybe- just maybe- talk to the mod in her area... since it is a safety thing maybe they could do something?   - they won’t delete the review but they may be able to edit it to not have address etc on it.? Worth a shot..
Still to this day I have inquiries. I would suggest she takes advantage of the powderpuff room as well as PD.   PD has a verified section for all verified providers to vent and it’s a very good self boost talking to the other ladies.. -with No negativity or bashing.