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Is there a way we can respond in simple English so that she can understand?
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LOL I thought that's what I did!
If OP has a virus protection program on her comp (Norton, Avast, ETC.) Just open it up and hit a button that will say something to the effect of 'remove all contaminated files' then do a system restore to replace anything vital that may have gotten wiped. Other than that, can't help you, I would need to see a screen cap of the actual virus script or error message that your PC is spitting out.