She has responded on his oh2 alert:
https://home.ourhome2.net/showthread...edeslynn-Alert
If you don’t have oh2 access, the summary is that she does confirm the basic facts of what happened, but there is a bit of a difference on attempts to remedy which are hopefully just a misunderstanding. She says she has taken appropriate measures to prevent a repeat occurrence.
I have not met the woman, but outside of what has been reported here she has had good reports. Hopefully she will return the OP’s money and the other steps she has taken will be sufficient to avoid future problems.